In case anyone is curious Twitter does have tech support. I had no idea – until I got locked out of Twitter.
It’s been an exercise in patience for me. I’m the type of person who needs things fixed immediately; I have a hard time not doing anything right-this-minute. It’s just how I function. Needless to say it’s a good thing that I rarely need any sort of tech support. IT does not always function in right-this-minute. Add in the fact that the poor folks at Twitter have been dealing with the Retweet roll-out and the UI upgrade well … it’s been three days and I’m still locked out of Twitter. I know they’re swamped so I feel really bad every time I pother them. At the same time I’m locked out of Twitter for no reason.
I suppose it’s my fault to begin with. I have a personal account where I chat about non-tech non-work stuff with my friends. I keep it locked/private because I really don’t want that stuff to be google-able. (Why didn’t that word make it into the dictionary?) I’m trying to increase my security on my various web identities considering how often my machine sits unattended at coffee shops so I went in to change my password in the settings on Twitter.com. All was well.
Then I tried to log in from Seesmic and that’s where the trouble began. Seesmic didn’t recognize the new password. I tried it on Tweetie 2 from the iPhone and Twidroid from the Droid – same problem. “Could not authenticate.” I went back to Twitter.com. It suddenly didn’t recognize my new password either. Nor did it recognize my old password. It told me to “chillax and try again later.” Thanks Twitter! A minute ago you said “Congratulations! You changed your password!” I think I smell a bug.
I clicked the Forgot Password li
I have been through the circle of resetting my password using Forgot Password so many times since Sunday that I’ve lost count. I finally managed to find an actual place on Twitter to submit a support ticket. It wasn’t easy. But it worked. I think I may have actually corresponded occasionally with a real person about a real support ticket and I wasn’t even forced to use Get Satisfaction. Did it help? Not really.
I’ve explained the situation several times. They keep giving me the standard “Just tick Forgot Password and reset your password all will be fine” line. You can always tell when tech support is cutting and pasting from some reply manual. That was irritating considering that had they read my ticket they’d know I used the Forgot Password li
Finally today I lost patience completely. I suggested that maybe they should just reset my password on their end. Much to my surprise they said “Sure! Here’s your new password!” And after giving me that they reminded me I can always use the Forget Password li
Guess what? I’m still locked out of Twitter. Three days one ticket that support keeps closing and I keep re-opening and many passwords later I still can’t get in. Their passworddid not work.
Well I can get in to Twitter. By going through a minor security flaw … Ironically the whole reason all of this started was that I was trying to be more secure.
__
Cheers!
Tweet Michelle @writetechnology send her technology news at michelle[at]writetech[dot]net visit her wine blog when you’re thirsty and drop by her day job.
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